The law distinguishes between urgent (emergency) repairs and those which are not so urgent.
Urgent repairs are:
a burst water service or a serious water service leak
a blocked or broken toilet
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
a failure or breakdown of the gas, electricity or water supply to the premises
a failure or breakdown of the hot water service
a failure or breakdown of the stove or oven
a failure or breakdown of a heater or air-conditioner
a fault or damage which makes the premises unsafe or insecure.

PLEASE ONLY CALL THIS NUMBER OUT OF BUSINESS HOURS IF YOU HAVE ONE OF THE REQUESTED REPAIRS LISTED ABOVE.